Refund & Cancellation Policy

MSME Vyapari provides core shop management capabilities—including the digital Bahi Khata ledger, thermal POS billing, WhatsApp payment links, and offline inventory cataloging—completely free of charge. No credit card or advance payment is ever required to access these features.

If you operate on the free tier, no billing or monetary transactions occur. Consequently, this Refund Policy imposes no charges, and you may continue utilizing the free tier indefinitely.

Paid subscriptions unlock multi-device cloud synchronization, staff access role management, geofenced GPS attendance logging, and comprehensive CA GST reports.

If you cancel an annual subscription subsequent to the initial seven (7) day guarantee window, all paid features remain active through the scheduled expiration of your annual term. While cash refunds are not issued after seven days, the Company may, at its sole discretion, issue a prorated in-app credit for unused whole calendar months toward future plan renewals or multi-shop expansions.

• Step 1: Transmit an email to support@msmevyapari.in with the subject: Refund Request: [Your Registered Mobile Number].
• Step 2: Detail the nature of the issue encountered and attach relevant screenshots or error codes.
• Step 3: Our technical desk acknowledges and investigates all claims within two (2) business days.
• Step 4: Approved refund transactions are processed within 5 to 7 business days directly back to your original payment method (Bank Account, UPI, or Card).

You maintain autonomous control over your subscription. Cancel at any time by navigating to Settings → Subscription → Cancel Plan directly inside the application, or by emailing support@msmevyapari.in.

Upon cancellation, premium features remain active until the billing cycle expires. Thereafter, your workspace automatically transitions to the permanent Free Tier. Your stored customer records, transaction histories, and inventory data are never purged or locked due to a plan downgrade.