Refund & Cancellation Policy

1. 7-Day No-Questions-Asked Money-Back Guarantee (Annual Plans)

We stand firmly behind the quality and reliability of MSME Vyapari. If you subscribe to any Annual Plan (Vyapar Pro or Vyapar Multi-Store) and determine within seven (7) days of purchase that the software does not suit your retail or wholesale needs, you are entitled to a 100% full refund with no questions asked.

2. Monthly Subscription Cancellations

Monthly subscriptions can be cancelled at any time directly through the app settings or by contacting customer support. Cancellation takes effect at the end of the current paid billing cycle. You will not be billed for any subsequent renewal cycles.

3. Zero Data Loss Guarantee on Plan Downgrade

If you cancel or downgrade your paid plan back to the Free Tier:

• Your local and cloud data will NEVER be locked, deleted, or held hostage.
• You retain complete access to all historical party ledgers, transactions, and customer balances.
• Paid features (such as thermal POS printing or multi-device sync) will simply transition to single-device mode.

4. How to Request a Refund

To initiate a refund under the 7-day guarantee, simply email support@msmevyapari.in or message our verified WhatsApp business support with:

• Your registered merchant phone number.
• Transaction reference or payment receipt.

Approved refunds are credited back to the original source bank account, UPI VPA, or card within 5 to 7 business banking days via standard banking settlement channels.